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Frequently Asked Questions

 “Do I need to print my tickets? Will physical tickets be provided to me?”

No, on both counts! In order to make the experience as simple and stress-free as possible for our guests, all you’ll need to do is inform the front counter of your name so they can check you off of our list!

“My ticket order says that it’s pending. Did it go through?”

Yes! Every order that makes it to the “Pending” state is completed - our IT department simply hasn’t gotten to marking your order as “Fulfilled” just yet.

“I ordered my ticket for the wrong date/can no longer attend.”

Our new system does not give us the means to transfer tickets from one performance to another, but if you would like a refund for your tickets - either to order new ones on another night or simply because you cannot attend - just send an email to obpbilling@gmail.com and we’ll process that refund as quickly as we can!

“Someone on social media offered to sell me their tickets!”

Don’t take that deal! Unless you know that person personally, they are more than likely a bot trying to scam you! These bots tend to appear on posts including phrases like “sold out”, and while we do our best to delete these comments when they pop up, we can’t always get to all of them immediately.

If you’re still unsure if an account is fraudulent, check their profile! Fraudulent accounts usually have very few friends, photos, and posts, and are often created very recently. Be safe out there!

“Is the theatre wheelchair-accessible?”

Absolutely! If you need special accommodation, just let us know in advance and we’ll be happy to have a team member help you!

Still need answers? Contact us!